Why Managed Services?

When you provide your customers with comprehensive management and security services, they can increase network security and stability while lowering the cost of system maintenance and administration. The following sections will help you understand PointForward Managed Service.

Comprehensive management and security services enable your customers to outsource critical information technology functions and simplify the management of their IT infrastructure. Its implementation enables small and medium-sized organizations to stop spending all of their internal IT staff’s time on maintenance and troubleshooting and instead have them focus on more strategic projects. Comprehensive management and security services can reduce the administrative overhead for your customers while providing an up-to-date, stable, secure infrastructure to run their day-to-day operations.

Small and medium-sized organizations typically want to work closely with IT service partners to establish customized IT support strategies. They are seeking trustworthy service providers to support their critical IT systems, with the knowledge that those providers will have access to their confidential data. Managed services, security, and associated support offerings expand your ability to address customer needs and fill a gap left by traditional consulting companies.

PointForward managed services is ideal for:

• Clients that are interested in remote management of their IT resources
• Clients that are interested in avoiding crisis situations through a preventive approach to IT maintenance
• Clients with limited network staff and budgetary resources
• Clients interested in improving the consistency and discipline of IT operation (best practices)
• Clients that want to reduce the risk of data loss, virus attacks and security breaches
• Clients that wish to gain additional time for their internal IT staff by outsourcing non-strategic but essential operations activities
• Clients with rapidly expanding network infrastructures
• Clients interest in completely outsourcing their network operations

Service Benefits

• Cost-saving proactive maintenance – utilizes best practices and technologies that focus on targeting the root cause of problems before they degrade serve – in contrast to simply detecting a problem as it occurs

• Enhance staff productivity – PointForward’s experts manage IT projects for a fraction of the cost of having these highly trained professionals on staff. Today’s Microsoft based technologies require that staff or consultative resources have experience in NT, SQL Server, Exchange Server, Terminal Server, IIS Server, Site Server, Proxy Server, LAN/WAN technologies, desktop operating systems and deployment technologies. Each of these technologies can be a career in itself

• Predictable costs – for a manageable and predictable monthly fee, PointForward Managed Services allows small to mid-size companies to leverage the same advantages and efficiencies that larger companies have derived for years form the resources and tools they can afford to purchase

• Predictable operations, reduced business interruption – outsourcing and centralizing maintenance shortens time to service when there is a computer problem. Getting systems back up and on-line as quickly as possible reduces losses due to business interruption. Proactive system monitoring and regularly scheduled maintenance helps to ensure that system downtime is expected and planned for

PointForward Managed Services Matrix

Benefits

• No need to build and maintain an IT department
• Scalable and flexible IT resource utilization and management
• Proactive maintenance & monitoring prevent downtime, reduce costs, and increase productivity
• Reduced risk and increased control
• Analysis and reporting helps with IT planning, budgeting, and management, as well as improving ROI

Description

• Sold as complete IT outsourcing solution
• Proactive IT maintenance & support
• 24x7 Emergency Response

• Security services include: Intrusion monitoring, vulnerability scanning, and patch management

• Reports: combine analysis and correlation of problems and issues across the infrastructure