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wwwhighway.jpgPointForward, Inc (PFI)  combines help desk support, robust managed services, and onsite emergency support into a single IT program customized to your unique business requirements. The result is reliable and affordable computing solution that reduces the headaches associated with managing the ongoing service and support of your IT environment.

Features
  • 24x7 access to our IT professionals
  • Phone and remote user support
  • Server and network monitoring and management
  • Onsite support as required
  • Software patches/updates as required
  • End-to-end call ownership
  • Online call reports  
  • All inclusive fixed price

Advantages
  • Improved service levels
  • Reduced costs with fixed price
  • Single source for IT support
  • Proactive and preventative support that reduces downtime
  • Rapid problem resolution
  • Increased user satisfaction
  • Increased management insight
  • Efficient growth/downsizing model


PointForward, Inc (PFI) Managed IT Support is the most efficient and cost-effective way to keep your systems up and running 24x7. The result: increased employee productivity and customer satisfaction with just one number to call -- all for one fixed price.
Services
  • Anti-Spam Protection
  • PC Virus and Spyware Protection
  • PC Data Protection
  • Server Support
  • Firewall Management
  • Computer Maintenance
  • Supplemental Support Staffing